Last month I had the pleasure of taking the Luma Institute Train the Trainers workshop where I got a chance to immerse in practicing facilitation techniques based on human centered design principles. The workshop instructor Peter Maher is founder and CEO, of Luma Institute, and a Jedi Master. The co-facilitator was Amy Hedrick who works in Product and Design Innovation at Intuit. The curriculum was based on their “Innovating for People” design methods recipe book and “taxonomy for innovation.”
What is Human Centered Design? Is it only used by people with artistic talents and graphic design skills? Anyone can be a designer! These are methods for developing solutions (any type) in service of people. By applying this approach to program development or strategy, your nonprofit can get more impactful results.
We received copies of his Luma’s book and cards, “Innovation for People,” which is a synthesis of landscape analysis of design-thinking and human centered design methods. A frequent question Peter is asked about how an organization can become more innovative. “What are the skills that we need to practice for 10,000 hours? His response:
- Looking: Observing human experience
- Understanding: Methods for Analyzing Challenges and Opportunities
- Making: Methods for Envisioning Future Possibilities
Six month agos, I was introduced to Luma Institute’s work as a participant in a Foundation convening to get ideas for their digital strategy development. I not only learned a huge amount, but I was able to systematically apply and iterate with the techniques over the last year.
I was excited to take my learning much deeper with a two-day immersive workshop with participants who run innovation labs. The sessions focused on how to combine various techniques together to achieve a specific goal and while there was a lot of “facilitating with sticky notes,” the overall process was larger than that.
Here’s a some of what I learned about facilitating innovation and train the trainers design.
A Good Opening Opens Possibilities from Learning from Other Participants
The workshop had 16 participants, mostly people who run innovation and research labs from corporations. Since we were spending two days together, working on collaborative exercises, a good opening where we could introduce ourselves and make connections was important.
We introduced ourselves by drawing a picture on a sticky note and using the speech bubble sticky to articulate a challenge in our practice. Next, each person got to introduce themselves and their challenge, while the instructor, Pete Maher, expertly facilitated a network map on the wall.
Being able to do concept mapping on the wall with sticky notes is a core technique in a number of the methods that we practiced throughout the two days. It was great to watch as master like Pete do this and have him share some of his tricks of the trade that I was immediately able to put into practice the next day.
Train the Trainer: Must Incorporate Exercises that Use Simulations
When you are learning a new facilitation or teaching technique, it is important to not only listen to a lecture about it, but to practice it in the class with guidance from the instructor and then apply on your own. For each technique we were introduced to do, we were given a situation or simulation to apply it. The exercises we did were done individually (think and read/write), pairs (interviews), and in small groups. We debriefed in full groups.
We learned and practiced a “making” technique called “paper prototype” where we created a model for an idea out of paper. Each four-person team had 20 minutes to design and build a paper prototype for a new type of car radio. This lead into another technique we practiced called “Think Outloud User Testing,” where we conducted a user test of our paper prototype.
What was eye-opening for me is that while we were designing and building our paper prototype, all of us thought it was pretty clear how to use it. When we tested it, the tester had no idea how to turn on our radio!! It is humbling when you actually get feedback from the people you are designing something for.
While I doubt that I will ever have to do design interfaces for a new car radio, the process was a stark reminder to me as an instructional designer to always get empathy from students in the course design process. This may be mean rapid prototyping as well as front-end research. I immediately came up with twenty ways to adapt this simulation and method for a nonprofit context!
Innovation Thinking Is A Balance of Generative, Recombination, and Prioritization
We learned many techniques, but the most important insight I gained was how to combine the different methods to support your goal. Innovation thinking is not just about creativity and generating ideas, it about combining, synthesis, and prioritization.
One of my favorite techniques was called “Round Robin,” which reminded of the game played by Surrealists called “Exisquite Corpse.” We were given a piece of paper folder over so you could not see the next three questions and asked to write down the challenge statement. The next question we brainstormed solutions and passed the paper to someone else. The next question asked us to find flaws with the solution and pass the paper to someone else. In the last question, we were asked to add a final or revised solution.
This reminds me of a similar technique I’ve used in face-to-face workshops over the years where you set up small groups to work at a flip chart and brainstorm ideas. Then each group rotates to the next station and adds their thoughts. Once everyone has a chance to see everyone else’s stations, the original team looks at and synthesizes the additional input.
This was another exercise where we had to prioritize features on the car radio (which we later paper prototyped). We had a page with three circles and had to cut and tape the most important features in the center, second most important in the second circle, and the rest in the third. We worked in small teams.
This exercise helped us think through a “Minimum Viable Product,” but more importantly get consensus on our team about what was most important. I could see this working well for prioritizing anything and particularly nonprofit web site requirements documents. It could also be applied to phasing a program or identifying a pilot for a strategy.
For me, innovation is all about learning, creative thinking, iterating, doing, and practicing agility. That’s why I find it so exciting.
How does your nonprofit facilitate innovating thinking and doing?